Frequently Asked Questions
Is This Legal?
YES! YLC is in 100% compliance with all BOP rules and regulations. Since there are no features provided with the your local numbers there are no means to forward or have a 3 way call
What is a YLC number?
A YLC number is an attached featureless inbound ONLY phone number that only has the capability to ring a designated phone number, in other words it is NOT a number you can use to make calls, it’s for inbound calls ONLY.
What features come with a YLC phone number?
What features come with a YLC phone number?
Are other features available for purchase for an additional fee like call forwarding or 3 way calling?
NONE!! since a YLC number is directly attached to your home, cell or office number you have no means of using the number to do anything other than receive calls from it.
Are the BOP rules pertaining to the phone system?
The BOP rules pertaining to phone services are simple. You areNOTallowed to use call forwarding, 3 way calls or do anything to circumvent the BOP’s inmate phone system in any way. Using our All Digital Network, calls are passed directly to friend or family member’s home, cell or office phones. Everything works as it did before, the calling party will get the same message informing them the call is coming from an inmate at the federal prison and be prompted to hit 5 to except the call or 7 to block the call.
What constitutes a 3-Way Call?
The BOP facilities utilize a superior 3-way prevention system to detect 3-way calling activity. This detects and terminates all potential 3-way calls. Users should understand what causes actual and false (potential) 3-way call responses and subsequent call terminations. Understanding what causes a 3-way call termination will prevent false 3-way call interruptions. The BOP has made this list available to us to help assist you in preventing unwarranted 3-way call terminations. Potential call terminating false 3-way responses: Do NOT attempt a 3-way call. All 3-way calls will be immediately terminate Do NOT use a speaker phone or amplified phone Do NOT use a cordless phone out of range or one with static problem Do NOT accept call waiting during your call Do NOT yell into the phone Do NOT cup a hand over the mouthpiece to mute or cut out background noise Do NOT cough into the phone Do NOT pick up another extension during the call. If this is necessary, speak immediately after picking up the extension Begin your conversation immediately after accepting the call
Inmates are not allowed to call numbers that are forwarded in any way to other locations. The primary reason for disconnected calls is an interruption in the phone signal. This may occur at either end of the connection. Cordless Phones, Cell phone and VOIP lines are prone to this problem. These calls are made at the customer’s risk. Refunds will not be made for cut off calls of this type. It is strongly recommended that you do not use a cordless phone.
What about the privacy of my information?
We do not share or sell your information with any one in any way. We consider the privacy of our subscribers and users to be our top concern and priority.
YLC provide services in county, state, and federal facilities nationwide?
Not yet. Currently YLC only provides services in the federal facilities nationwide and in halfway houses
Can I place my order over the phone?
Sure you can. Our sales and support team members are available to assist you with your order, Monday through Friday from 9 AM until 5 PM. All times are Central Standard Time. Just give us a call at 855-952-5060. IF you get a recording please leave a message and we will get back to you as quickly as possible
Is special equipment required?
No. There is no equipment needed, this number cannot be used to make call from.
Can I change the number my YLC number is assigned to?
Yes. Simply call us or use our online portal.
What if the inmate is moved to another prison?
Give us a call, if we provide services to the prison we can get you new vanity numbers right away, if not we can find out whether we can provide services in the new location in a couple hours or less.
Are there any contracts for Inmate calling services?
No. You may cancel at any time.
How do I cancel my YLC Account ?
Simply call us at 855-952-5060. Your account will be canceled at the end of your billing cycle and your bank card will NOT be billed again.